Frequently Asked Questions
Answers to common questions about Pitch Notes.
01 Is Pitch Notes licensed and regulated?
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Yes. Pitch Notes operates under a licence from the UK Gambling Commission for UK customers and holds a separate licence from the Curacao Gaming Control Board for players outside the UK. These licences require the site to follow strict rules on fair play, player protection and anti‑money‑laundering. You can verify our licence numbers on the respective regulator’s websites.
02 What are the wagering requirements for the Pitch Notes welcome bonus?
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The welcome offer is a 100% match up to £200 on your first deposit. The bonus funds must be wagered 35 times before any winnings can be withdrawn, and you have 7 days to meet the requirement. Only slots and certain other games count 100% towards the wagering; table games contribute 10%.
03 Which payment methods can I use to deposit and withdraw at Pitch Notes?
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Pitch Notes accepts Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, bank transfer and cryptocurrencies such as Bitcoin and Ethereum. Deposits are instant; e‑wallet withdrawals usually clear within 24 hours, while card and bank transfers take 3‑5 business days. All transactions are protected by SSL encryption.
04 How does Pitch Notes help me gamble responsibly?
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Pitch Notes provides tools such as deposit limits, loss limits, session‑time alerts and the ability to set reality checks. You can also self‑exclude for a temporary period or permanently directly from your account settings. The site links to GamCare, BeGambleAware and Gamblers Anonymous for further support.
05 What documents does Pitch Notes need for account verification?
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To verify your identity, Pitch Notes requires a government‑issued photo ID (passport or driver’s licence) and a recent proof of address (utility bill, bank statement or council tax letter). The process is usually completed within 24‑48 hours, after which you can deposit, bet and withdraw without restrictions.
06 How can I file a complaint if I have a dispute with Pitch Notes?
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If you have a complaint, contact Pitch Notes support first via live chat or email ([email protected]). If the issue isn’t resolved, you can ask for an internal review. As a last resort, you can escalate the matter to the UK Gambling Commission or the Curacao Gaming Control Board, depending on your licence.